1. Under what circumstances do we collect your personal data and what data do we collect?

We may collect and retain your personal data, notably when you:

Browse the Website

Create an account

Make an online payment

Contact us.

We use your personal data to enable the implementation and management of the Website's Services and to respond to your specific requests. We also use your personal data to operate and improve our Services, our Website, and our approach. This information is used solely by us and allows us to better tailor our Services to your expectations.

If you have chosen to receive emails and messages from us when creating your Account, you will then receive electronic and alphanumeric messages regarding our products and promotions. We will use the personal data you provided during your registration. You can unsubscribe from these communications at any time.

1.1 Website Browsing

Connection data. Every time you connect to our Website, we collect personal data such as your IP address and MAC address of your computer, the date and time of connection, as well as information about the browser you are using.

Navigation data. We also collect information that identifies how you access the Website, which pages are viewed, and for how long. In this context, we may use Cookies as specified in paragraph 6 below.

1.2 Account Creation

Access to certain of our Services requires the prior creation of an Account. In accordance with the General Conditions, you will be asked to provide certain personal data when creating your Account, including your names, address, email address, and phone number.

1.3 Payment

Some of the available Services are paid. To this end, you agree that we may use external service providers who may collect personal data to enable the proper functioning of credit card payment processing services or any other means of payment and, if applicable, delivery of products or services.

To make your purchase, you must provide your billing details as well as your payment details, including your credit card number, expiry date, security code, and the name of the cardholder for credit card payments.

You may also be asked to provide your telecom operator's name, your mobile phone model, and a valid mobile number in order to provide purchase instructions directly through your mobile phone.

We retain the details of your payments, as well as the details of the purchases you make. Transaction details are stored either in our systems or with the external provider. This retention is carried out for internal purposes, including accounting, compliance, and legal purposes, in accordance with paragraph 5 of this Charter.

1.4 Subscription to our Newsletter

When creating your Account, you can give your prior consent to receive our newsletters concerning news, new products, services, and promotions, as part of the Services.

You can also consent directly to receiving our newsletters by providing your email address in the designated areas on the Website.

In any case, you have the right to withdraw your consent to receive such newsletters at any time and at no cost as provided for in paragraph 6 of the Charter.

1.5 Contacts

In order to follow up on requests you may make to our Customer Service and to confirm information about you, we may use your name, first name, email address, and phone number.

1. How do we protect your personal data?

We have implemented technical and organizational security measures to ensure the security, integrity, and confidentiality of all your personal data, to prevent them from being distorted, damaged, or accessed by unauthorized third parties. We ensure an appropriate level of security, taking into account the state of knowledge, the costs of implementation, and the nature, scope, context, and purposes of the processing, as well as the risks and their probability.

However, it is specified that no security measure is infallible, and we are unable to guarantee absolute security for your personal data.

Furthermore, it is your responsibility to ensure the confidentiality of the password allowing you to access your Account. Do not share this information with anyone. If you share your computer, remember to log out before leaving a Service.

1. Under what circumstances do we share your personal data?

3.1 Sharing your personal data with third-party companies

When browsing the Website, your personal data may be transmitted to external service providers. These third parties provide a service on our behalf and on our behalf to enable the proper functioning of credit card payments and other Services.

{Note: If you use tools such as Cloud storage software (e.g., Google Drive), a CRM (e.g., Zendesk, Salesforce), or any other tool that involves data transfer, and if this tool locates its servers outside the European Union, you are very likely making a data transfer to a country outside the European Union. In case of doubt, do not hesitate to consult your usual advisor or one of our partner lawyers}

No transfer of personal data is made outside the European Union.

3.2 Sharing with authorities

We may be required to disclose your personal data to administrative or judicial authorities when their disclosure is necessary for the identification, apprehension, or prosecution of any individual likely to harm our rights, any other user, or a third party. We may also be legally obliged to disclose your personal data and cannot oppose this.

1. How long do we keep your personal data?

We will only retain your personal data for the duration of your registration on the Website to ensure your identification when logging into your Account and to enable the provision of the Services.

Thus, if you unsubscribe from the Website, your personal data will be deleted and only kept as an archive for the purpose of establishing proof of a right or contract.

In any case, we will keep your personal data for a period not exceeding that necessary with regard to the purposes for which they are processed in accordance with the uses set out in this Charter and in compliance with laws and regulations.

1. Cookies: How do we use them?

5.1 What is a cookie?

A cookie is a text file that may be deposited on a terminal when consulting an online service with a navigation software. A cookie file notably allows its issuer, during its validity period, to recognize the terminal concerned each time this terminal accesses digital content containing cookies from the same issuer.

In any case, cookies deposited on your browsing terminal with your consent are destroyed 13 months after being deposited on your terminal.

5.2 What do the cookies issued on our Website serve?

The cookies we issue allow us to:

Establish statistics and volumes of attendance and use of the various elements of our Website (sections and content visited, journey), allowing us to improve the interest and ergonomics of the Website and, if applicable, our products and services;

Adapt the presentation of our Website to the display preferences of your terminal (language used, display resolution, operating system used, etc.) during your visits to our Website, depending on the hardware and software visualization or playback tools your terminal includes;

Store information related to a form you have filled out on our Website (registration or access to your account) or to products, services, or information you have chosen on our Website (service subscribed, content of a shopping cart, etc.);

Allow you to access reserved and personal areas of our Website, such as your Account, thanks to identifiers or data you may have previously entrusted to us, and to implement security measures, for example when you are asked to log in again to access content or a service after a certain period of time.

When browsing the Website, social media cookies may be generated, notably through sharing buttons that collect personal data.

On your first visit to the Website, a cookies banner will appear on the homepage. A clickable link allows you to find out more about the purpose